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Telephone Services (Local & Long Distance)
A new customer of Northeast Florida Telephone Company must complete an application for telephone service. This application form is available at our Business Office any workday, Monday through Friday, from 8:00 A.M. to 5:00 P.M. If you prefer, you may call 259-2261, and one of our Service Representatives will be glad to answer any questions by telephone and to mail an application form to you.
The application must be signed by the applicant or his duly authorized agent, or an authorized agent of a business/corporation to whom service is to be billed. Applications signed outside our Business Office must be notarized.
Wiring and Equipment Options:
The Telephone Company provides and maintains service up to your demarcation point, which is the point of physical interconnection (connecting block, terminal strip, jack, protector, or telephone network interface device) between the telephone network and your premises wiring. Inside wiring includes all wire or cable located on your side of the demarcation point.
Pricing:
| Basic and Operational Services |
Residential1 Monthly Rates Per Line |
Business1 Monthly Rates Per Line |
| Individual Touch-Calling Access Line | $10.00 | $24.40 |
| FCC Subscriber Line/ARC The access line permanently connects your home or office to the toll network through our local switching office. |
$7.00 | $7.00 - One Line $10.20 - Two or More Lines (per line charge) |
| Telecommunications Access System Act Surcharge Northeast and other local telephone companies collect this surcharge on each phone line to operate the Florida Relay Service, as required by the Florida Public Service Commission. This service allows telephone communication between people who use Text Telephones (TTYs) and people who use standard phones. |
$0.11 | $0.11 |
| Federal Universal Service Charge NEFCOM collects this charge to support the provision of telecommunications services to schools, libraries, rural healthcare providers, low-income customers, as well as customers living in rural, insular, and high-cost areas. |
An Amount Equal to 16.1% of Your Interstate Service Charges | An Amount Equal to 16.1% of Your Interstate Service Charges |
| Baker County Emergency 911 Surcharge | $0.50 | $0.50 |
| Additional Listing For family members or other people who share one telephone number and need separate listings in the telephone directory. |
$1.25 (per additional listing) |
$1.25 (per additional listing) |
| Nonpublished Service Telephone number is not listed in the directory and is not available through Directory Assistance under any circumstances. |
$1.952 | $1.952 |
| NonListed Number Telephone number is not listed in directory, but is available through Directory Assistance. |
$1.252 | $1.252 |
| Billed Number Screening No Third Number Billing |
$1.00 | $1.00 |
| Billed Number Screening No Collect Billing |
$1.00 | $1.00 |
| Billed Number Screening No Collect or Third Party Billing |
$1.25 | $1.25 |
| 900 Service Blocking | No Charge | No Charge |
| Customized Code Restrictions Basic |
$3.00 | $4.50 |
| Customized Code Restrictions With Personal Identification Number (PIN) |
$4.00 | $5.00 |
Note 1:
The rates shown are those in effect with publication of this directory and are exclusive of applicable taxes and nonrecurring connection charges.
Note 2:
Exceptions may apply for customers with more than one access line in the same name, customers living in multihousing complexes who are listed under the telephone number of the complex, and other tariffed exceptions as applicable.
Nonpublished or Nonlisted telephone number service is a directory option provided to hearing/speech-impaired persons at no charge. In addition, the option of a special notation by the customer's name in the directory indicating TTY or TTY + Voice capability can be provided at no charge.
Long Distance:
| Service | Price |
| 10¢ NEFCOM Plus Call from your home to anywhere in the Continental United States, Alaska, Hawaii, Puerto Rico, and the Virgin Islands. NEFCOM Plus is billed with a (1) one-minute per call minimum, and each additional minute is billed in 6-second increments. NEFCOM PLUS is also available for your Intralata calls! |
$2.95 per month + $0.10 per minute |
| 15¢ NEFCOM Basic Great way for low volume users to keep in touch. Call from your home to anywhere in the Continental United States, Alaska, Hawaii, Puerto Rico, and the Virgin Islands. NEFCOM Basic is billed in 6-second increments. NEFCOM BASIC is also available for your Intralata calls! |
$0.15 per minute |
| 7.9¢ / 9.5¢ NEFCOM Biz New plan available to local businesses, that can save money on each long distance call to any destination within the Continental United States, Alaska, Hawaii, Puerto Rico, and the Virgin Islands. NEFCOM BIZ is billed in 6-second increments with a (1) one-minute per call minimum. NEFCOM BIZ does not have any monthly fees. Great for any business! |
$0.079 per minute- Out-of-State Calls $0.095 per minute- In-State Calls |
| Interstate Extended Areas This grouping consists of calls made to Northern Mariana Islands, Canada, and Guam. Calls to these areas are priced at the rates shown. Interstate Extended Area calls are billed with a 30 second per call minimum with each additional minute billed in 6-second increments. |
Northern Mariana Islands: $.6452 Canada: $.1300 Guam: $.3404 |
| 800 Numbers Make your business easily accessible for out of town customers. Simple way for out of town friends or relatives to call home. Calls from anywhere in the Continental United States, Alaska, Hawaii, Puerto Rico, and the Virgin Islands. All 800 calls are billed with a (1) one minute per call minimum with each additional minute billed in 6-second increments. |
$3.50 per month residential $5.00 business + $.10 per minute and $.30 surcharge for payphone calls |
| International Calling NEFCOM Long Distance delivers high quality services to destinations throughout the world. NEFCOM International calls are billed with a 30 second per call minimum and each additional minute is billed in 6-second increments. |
Click Here for International rate information. |
| Directory Assistance | $1.00 per call for Domestic and International calls |
Telephone Service Features
Basic Calling Features
| Feature Description | Residential1 Monthly Rates Per Line |
Business1 Monthly Rates Per Line |
| Call Waiting | $4.50 | $5.50 |
| Call Forwarding | $3.00 | $4.00 |
| Three-Way Calling | $4.00 | $4.50 |
| Six-Way Calling | $7.00 | $7.50 |
| Speed Calling 8-Code |
$3.00 | $3.50 |
| Speed Calling 30-Code |
$4.50 | $5.00 |
| Warm Line | $2.00 | $2.50 |
| Ring Select | $3.50 |
$5.25 First Additional Number $8.75 Second Additional Number |
| Cancel Call Waiting With Call Waiting |
$3.75 | $6.00 |
| Do Not Disturb | $3.00 | $4.00 |
| Call Hold | $3.00 | $4.00 |
| Call Forwarding Busy Line - Fixed |
$2.00 | $3.00 |
| Call Forwarding Busy Line - Variable |
$3.00 | $4.00 |
| Call Forwarding Don't Answer - Fixed |
$2.00 | $3.00 |
| Call Forwarding Don't Answer - Variable |
$3.00 | $4.00 |
| Call Transfer With 3-Way Calling |
$5.00 | $7.50 |
| Voice/Data Protection | $4.00 | $5.50 |
| Remote Activation of Call Forwarding | $6.00 | $8.50 |
Note 1:
Applicable service order charges, connection fees, and taxes are not included in these rates.
Advanced Calling Features
| Feature Description | Residential1 Monthly Rates Per Line |
Business1 Monthly Rates Per Line |
| Caller ID | $8.00 | $11.00 |
| Caller ID Deluxe | $9.00 | $12.00 |
| Caller ID with Call Waiting | $9.95 | $12.95 |
| Caller ID Deluxe with Call Waiting | $10.95 | $13.95 |
| Anonymous Call Rejection | $2.50 | $3.50 |
| Call Return | $5.00 | $6.00 |
| Repeat Dialing | $5.00 | $6.00 |
| Priority Ringing | $4.00 | $5.00 |
| Preferred Call Forwarding | $6.00 | $7.00 |
| Call Screening | $4.00 | $5.00 |
| Call Trace | $6.00 - Monthly $4.00 - Per Trace |
$7.00 - Monthly $4.00 - Per Trace |
| Special Call Acceptance | $4.50 | $6.00 |
Multi Feature Discount Plan
Discounted rates are available when subscribing to certain basic and advanced calling feature groupings.
If you have more than one service, you save $1.00 a month on the second service, and $.50 a month on the third and each successive service. (Excludes Call Trace - per successful trace and bundled services)
Please call or stop by the local business office for details. You can reach us Monday through Friday, between 8 A.M. and 5 P.M at (904) 259-2261.
Voice Mail Service
| Service | Residential1 Monthly Rates Per Line |
Business1 Monthly Rates Per Line |
| Basic | $3.00 | $3.00 |
| Enhanced | $4.00 | $4.00 |
| Deluxe | $5.00 | $5.00 |
| Premium | $7.00 | $7.00 |
| Greeting Plus | $2.00 | $2.00 |
