NEFCOM Support

Physical Address:

For support regarding any of our services, you are always welcome to stop by our office during regular business hours for assistance.

130 North 4th Street
Macclenny, Florida 32063-0485
Office Fax: (904) 259-1200
Office Hours: Monday through Friday - 8 A.M. to 5 P.M. (except holidays)


Phone Numbers:

Local Phone Service:
Northeast Florida Telephone Company, Inc.
Business Office: (904) 259-2261
Toll Free: 1-877-838-5695
E-mail: support@nefcom.net

Long Distance:
NEFCOM Long Distance
Business Office: (904) 259-1500

Internet Service:
NEFCOM Internet
Business Office: (904) 259-9991
Technical Support: Toll Free 1-866-272-4943
E-mail: mail@nefcom.net

Equipment Sales and Service:
NEFCOM Communications
Business Office: (904) 259-2261


Repair Service - Call 611:
(See testing procedures on page 8 of your local telephone directory.)

Monday through Friday - 8 A.M to 5 P.M.

Evenings, Weekends and Holidays - Call 611 and leave your name, telephone number, location address, and a brief trouble description. (A service technician will retrieve your message between 8 A.M. and 5 P.M. on Saturdays. Other messages will be retrieved on the next working day.)

For Emergencies Only - After office hours - Call 611 and then call one of the telephone numbers from the recorded instructions.

Note: Northeast customers calling from outside local area Monday through Friday - Call toll-free 1-877-838-5695 between 8 A.M. and 5 P.M. If your local telephone service is provided by an Alternative Local Service Provider, you must call that provider for repair service.