Support Information

High Speed Internet - We've Got You Covered

NEFCOM Support
Physical Address:
For support regarding any of our services, you are always welcome to stop by our office during regular business hours for assistance.
130 North 4th Street
Macclenny, Florida 32063
Office Fax: (904) 259-1200
Office Hours: Monday through Friday 8 am to 5 pm (except holidays)
Phone Numbers:
Local Phone Service:
Northeast Florida Telephone Company, Inc.
Residential: (904) 259-2261
Business: (904) 259-2300
Toll Free: 1-877-838-5695
E-mail: nefltelco@nefcom.net
Long Distance:
NEFCOM Long Distance
Residential: (904) 259-2261
Business: (904) 259-2300
Toll Free: 1-800-416-6707
Internet Service:
NEFCOM Communications
Residential: (904) 259-2261
Business: (904) 259-2300
Technical Support: Toll Free 1-866-272-4943
E-mail: mail@nefcom.net
Equipment Sales and Service:
NEFCOM Communications
Residential: (904) 259-2261
Business: (904) 259-2300
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Repair Service - Call 611 or (out-of-area) Call (904) 259-5099
(See testing procedures in your local telephone directory.)

Monday through Friday - 8 A.M to 5 P.M.

Evenings, Weekends and Holidays - Call 611 and leave your name, telephone number, location address, and a brief trouble description. (A service technician will retrieve your message between 8 A.M. and 5 P.M. on Saturdays. Other messages will be retrieved on the next working day.)

For Emergencies Only - After office hours - Call 611 and then call one of the telephone numbers from the recorded instructions.

Note: Northeast customers calling from outside local area Monday through Friday - Call toll-free 1-877-838-5695 between 8 A.M. and 5 P.M. If your local telephone service is provided by an Alternative Local Service Provider, you must call that provider for repair service.